Return Policy

1. Introduction

This Return, Refund & Replacement Policy explains the conditions under which products purchased from AnkitSMD may be returned, replaced or refunded.

Electronic components are sensitive products and may be affected by electrostatic discharge, soldering, mishandling, moisture, incorrect usage or storage conditions. Therefore, returns are accepted only under limited and clearly defined conditions.

By placing an order with AnkitSMD, you agree to this policy.

2. Return Eligibility

Return or replacement requests may be considered only in the following cases:

Wrong product supplied
Product physically damaged during transit
Product missing from shipment
Manufacturing defect subject to verification
Product does not match confirmed order details

All return requests must be reported within 48 hours of delivery.

3. Non-Returnable Products

The following items are generally not eligible for return:

Used components
Soldered components
Programmed ICs or modules
Cut tape components once opened
Opened reels, trays or tubes
ESD damaged products
Physically damaged products due to customer handling
Products damaged due to wrong voltage, polarity or circuit design
Special order / imported / backorder items
BOM procurement items sourced specifically for the customer
Products ordered incorrectly by the customer
Clearance sale or non-cancellable items

AnkitSMD reserves the right to reject returns that do not meet the return eligibility conditions.

4. Reporting Time Limit

Customers must inspect all items immediately upon delivery.

Any issue related to wrong product, missing product, visible damage, quantity mismatch or suspected defect must be reported within 48 hours of delivery.

Requests received after 48 hours may not be accepted.

5. Required Proof

To process a return, replacement or refund request, the customer must provide:

Order number or invoice number
Clear photos of received product
Photos of outer packaging
Photos of inner packaging
Unboxing video where applicable
Description of the issue
Quantity affected
Batch/date code details if applicable

Incomplete claims may be delayed or rejected.

6. Product Condition for Return

Returned products must be:

Unused
Unaltered
Unprogrammed
Unsoldered
In original packaging
With labels, reels, trays, tubes or cut tape intact
Free from physical damage
Free from ESD or moisture damage
Suitable for inspection and resale where applicable

Products must be packed safely before return shipment.

7. Return Approval / RMA

Customers must not ship products back without written approval from AnkitSMD.

Once a request is reviewed, AnkitSMD may issue return approval or RMA instructions.

Returns sent without approval may be rejected or returned to the customer.

8. Inspection & Verification

All returned products are subject to inspection by AnkitSMD, supplier, distributor or manufacturer where applicable.

Replacement or refund will be processed only after verification.

If the product is found functional, mishandled, damaged by customer usage, soldered, programmed or otherwise not eligible, the claim may be rejected.

9. Replacement Policy

If the claim is approved and replacement stock is available, AnkitSMD may provide replacement of the same product.

If the same product is unavailable, AnkitSMD may offer:

Equivalent alternate product
Store credit
Refund
Backorder replacement

The final decision depends on product type, availability and supplier approval.

10. Refund Policy

Refunds may be approved only after return approval and inspection.

Refunds, if applicable, may be processed to the original payment method or through bank transfer.

Refund processing time may vary depending on banking/payment gateway timelines.

Shipping charges, handling charges, payment gateway charges and special procurement charges may be non-refundable unless the error was caused by AnkitSMD.

11. Return Shipping Charges

If the return is due to AnkitSMD error, such as wrong product supplied or confirmed transit damage, return shipping may be arranged or reimbursed at AnkitSMD’s discretion.

If the return is due to customer error, incorrect ordering or change of requirement, return shipping charges will be borne by the customer, subject to return approval.

AnkitSMD is not responsible for loss or damage during return transit if the customer arranges shipping.

12. Transit Damage

If a package is visibly damaged, tampered or opened during delivery, customers should take photos/videos before opening and report the issue immediately.

Damage claims must be reported within 48 hours of delivery.

Claims without packaging proof or unboxing evidence may be rejected by courier/supplier claim process.

13. Missing Items

If any item is missing from the shipment, customers must report the issue within 48 hours of delivery with order details, packaging photos and unboxing evidence where possible.

After verification, AnkitSMD may ship the missing item, issue store credit or process refund depending on the situation.

14. Defective Products

Defective product claims are subject to technical inspection and supplier/manufacturer validation.

Customers must ensure that the product was used within rated electrical, thermal and mechanical limits.

Damage due to wrong circuit design, reverse polarity, over-voltage, overheating, soldering damage, ESD, firmware misuse, water damage or incorrect handling is not covered.

15. Warranty

Unless explicitly stated, products are supplied with manufacturer warranty only where applicable.

AnkitSMD does not provide additional warranty beyond manufacturer or supplier terms.

Warranty support, if available, is subject to manufacturer approval and may take additional time.

16. Special Order & BOM Items

Products sourced specifically against customer RFQ, BOM, special procurement, import request or non-stock requirement are generally non-cancellable and non-returnable.

This includes bulk quantity orders, imported products, obsolete parts, discontinued components and items arranged specially for the customer.

17. Order Cancellation

Cancellation requests may be considered only before dispatch or before procurement is initiated.

Orders already packed, shipped, imported, procured against request or processed as special order may not be cancellable.

Approved cancellations may be subject to deduction of payment gateway charges, handling charges or supplier cancellation charges.

18. Store Credit

In some cases, AnkitSMD may issue store credit instead of refund.

Store credit may be used for future purchases and may be subject to validity and usage conditions communicated at the time of issue.

19. Abuse of Return Policy

AnkitSMD reserves the right to reject claims or restrict accounts in cases of repeated misuse, fraudulent claims, false damage reporting, component swapping, tampering or abuse of return procedures.

20. Contact for Returns

For return, refund or replacement support, contact:

AnkitSMD
Bangalore, Karnataka, India
Phone: +91-9087654321
Email: sales@ankitsmd.com
Website: ankitsmd.com

Please include your order number, invoice number and issue details in the communication.

21. Policy Updates

AnkitSMD reserves the right to update this Return, Refund & Replacement Policy at any time.

Updated versions become effective immediately upon publication on the website.