Shipping Policy

1. Introduction

This Shipping Policy explains how AnkitSMD processes, packs, ships and delivers orders placed through our website, quotations, RFQs, BOM procurement requests and offline purchase confirmations.

By placing an order with AnkitSMD, you agree to the terms mentioned in this Shipping Policy.

2. Shipping Coverage

AnkitSMD currently ships electronic components and related products across India through reputed courier and logistics partners.

For international shipping requests, customers may contact us before placing an order. International shipping availability, charges, duties and timelines will be confirmed separately based on destination country, product type and applicable regulations.

3. Order Processing Time

Orders are usually processed after payment confirmation, stock validation and internal verification.

Ready-stock items are generally packed and dispatched within 1 to 3 working days, subject to order volume, product handling requirements and courier pickup availability.

For BOM, RFQ, bulk procurement or special sourcing orders, dispatch timelines may vary depending on supplier lead time, import schedule, quantity and inspection requirements.

4. Shipping Charges

Shipping charges may vary based on order value, destination, package size, package weight, courier serviceability and selected shipping method.

Where free shipping is offered, it may apply only to eligible online orders and may exclude bulky items, remote locations, special handling products or industrial procurement shipments.

Final shipping charges, if applicable, will be displayed during checkout or communicated during quotation/order confirmation.

5. Delivery Timelines

Estimated delivery timelines depend on the destination and courier partner.

Typical delivery timelines after dispatch may be:

Metro cities: 2 to 5 working days
Other cities and towns: 4 to 8 working days
Remote or special service areas: 7 to 12 working days or more

These timelines are estimates and not guaranteed. Delays may occur due to courier issues, public holidays, weather conditions, natural disasters, strikes, customs, regulatory checks or other circumstances beyond our control.

6. Courier Partners

To ensure safe delivery, AnkitSMD ships through reputed courier and logistics agencies.

Courier partner selection may depend on product type, destination, shipment value, serviceability and delivery reliability.

Customers may request a preferred courier; however, fulfillment depends on availability and serviceability.

7. Partial Shipments

We try to ship all items in a single shipment whenever possible.

However, orders may be split into multiple shipments due to product availability, stock location, supplier dispatch, backordered items, bulky products, or urgent delivery requirements.

If an order is split, customers may receive multiple tracking numbers.

8. Packaging & Handling

Electronic components are sensitive to handling, moisture, electrostatic discharge and physical damage.

AnkitSMD takes reasonable care while packing products using suitable packaging materials, anti-static packing where applicable, protective covers, boxes, bubble wrap or other safe packing methods.

Customers are requested to inspect the shipment immediately upon receipt.

9. Tracking Information

Once the order is dispatched, tracking details may be shared through email, SMS, WhatsApp or customer account dashboard where available.

Tracking updates are provided by courier partners and may take time to reflect after dispatch.

10. Delivery Attempts

Courier partners may attempt delivery based on their service policy.

Customers must ensure that the shipping address, phone number and recipient details are accurate and reachable.

If delivery fails due to incorrect address, customer unavailability, phone not reachable or refusal to accept delivery, re-shipping charges may apply.

11. Damaged, Missing or Wrong Items

Customers must inspect the package at the time of delivery.

If the package is visibly damaged, tampered with or opened, please take photos/videos before opening and inform us immediately.

Claims for damaged, missing or wrong items must be reported within 48 hours of delivery with order number, photos/videos and package details.

Claims reported after 48 hours may not be accepted.

12. Risk of Loss

Risk of loss or damage passes to the customer once the shipment is handed over to the courier partner, unless otherwise agreed in writing.

However, AnkitSMD will provide reasonable assistance in raising courier claims where applicable.

13. Incorrect Address

AnkitSMD is not responsible for delays, failed delivery or loss caused by incorrect or incomplete shipping address provided by the customer.

Any additional courier charges for re-dispatch, address correction or return-to-origin may be charged to the customer.

14. Backorders & Preorders

Some products may be available on backorder, preorder or supplier lead-time basis.

Such products will be shipped only after stock is received, inspected and ready for dispatch.

Customers will be informed of expected lead time during quotation or order confirmation wherever applicable.

15. Bulk, Industrial & BOM Orders

Bulk orders, reels, trays, high-value ICs, imported items and BOM procurement shipments may require additional handling time.

Such shipments may be packed separately and may follow special dispatch timelines based on supplier availability, inspection and documentation.

16. GST Invoice & Documentation

GST invoice will be provided for eligible orders based on customer billing details.

Customers requiring GST billing must provide accurate GSTIN and billing information before invoice generation.

Once invoice is generated, changes may not always be possible.

17. International Shipping

International shipments, if accepted, may be subject to import duties, taxes, customs clearance charges and destination country regulations.

Such charges are the responsibility of the customer unless explicitly agreed otherwise.

Delivery timelines for international shipments may vary depending on courier, customs and local delivery process.

18. Order Cancellation Before Shipping

Cancellation requests before dispatch may be considered depending on order status.

Orders containing special procurement, imported items, cut tape, custom quantities, BOM sourcing, non-stock items or already packed/shipped items may not be cancellable.

19. Return-to-Origin Shipments

If a shipment is returned to AnkitSMD due to failed delivery, incorrect address, customer refusal, courier issue or non-serviceability, we will contact the customer for next steps.

Re-dispatch charges may apply. Refunds, if approved, may exclude shipping, handling and payment gateway charges.

20. Contact for Shipping Support

For shipping-related queries, tracking help or delivery support, contact:

AnkitSMD
Bangalore, Karnataka, India
Phone: +91-9087654321
Email: sales@ankitsmd.com
Website: ankitsmd.com

21. Policy Updates

AnkitSMD reserves the right to update this Shipping Policy at any time.

Updated versions become effective immediately upon publication on the website.